Customer Support

Contact Us

Kumusta, Kabayan! We're Here to Help.

"Wag mahiyang mag-tanong" — our friendly team is just a message away.

01
Fastest Response

🟢 Messaging Apps

For order status, group buy inquiries, or technical help — reach us instantly. Average response time: under 30 minutes during service hours.


02
Formal Inquiries

📧 Email Support

For formal inquiries, business partnerships, or bulk order requests. We respond within 1–2 business days.

✉️
Support Email
Business partnerships · Bulk orders · Formal inquiries

03
Physical Presence

📍 Our Hub Locations

We leverage the global network of Speedtech Logistics and Genex to ensure your items arrive safely.

🇭🇰
Logistics & Pickup
Hong Kong Hub

Work Shop No.44, G/F, E Building
Tsing Yi Industrial Centre
No.1-33 Cheung Tat Road
Tsing Yi, NT, Hong Kong

Partner: Speedtech Logistics

04
When We're Available

⏰ Service Hours

Our customer service team is ready to assist you during our official business hours.

Day Hours Status
Monday – Friday 9:00 AM – 6:00 PM Standard
Saturday 10:00 AM – 6:00 PM Standard

05
Get in Touch

📩 Feedback

Fill in the form and we'll get back to you as soon as possible. Please include your Order ID for order-related enquiries.

Including your order ID helps us resolve your issue up to 3× faster.

🔒 Your information is safe with us and will never be shared with third parties.


true
Stay Connected

🌟 Subscribe Email

Follow us for the latest deals and "Pinoy-exclusive" updates. Be the first to know about new group buys, flash sales, and community events!