Customer Service

Shipping & Return Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about our shipping and return process.

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5 Days
Ships Within
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7 Days
Report Window
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2–3 Days
Review Period
General Information

Shipping Overview

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After you submit an online order, our online store will arrange shipment within 5 working days.
1 For any inquiries, contact our Customer Service via WhatsApp: (852) 6745 6095 (general and shipping inquiries).
2 Customers cannot change the delivery address of a confirmed order via the website system on their own. To request a change, please contact our Customer Service via WhatsApp or email.
3 Delivery lead time varies by region and is detailed on the order placement page.
Policy Details

What You Need to Know

Click on each section below to expand and read the full details about our policies.

Once an order is confirmed, it will enter the automated logistics process. The system will immediately send order details to the logistics company for preparation and delivery. Any last-minute changes may cause discrepancies in logistics records.

To change the delivery address of a confirmed order, please contact our Customer Service Department via WhatsApp: (852) 6745 6095 or email: support@sarisaringtinda.com.

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We regret that we are unable to cancel or amend any items in a confirmed order. Thank you for your understanding.
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For a smooth shopping experience, we recommend adding items to the cart first and double-checking all order details (quantity, style, price) before payment.

If you find any damage, error or missing items upon receipt, please take photos of the item condition and contact our Customer Service Department within 7 days of receiving the goods.

Please provide relevant details and supporting photos. We will notify you of the result within 2–3 working days after review.

1 Take photos of the item condition immediately upon receipt
2 Contact us within 7 days via WhatsApp or email with details & photos
3 Wait for review — we'll respond within 2–3 working days
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If you need to exchange or return the item, please retain the receipt or delivery note, keep the original product packaging intact, and ensure the item is unused and in complete condition.
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Only one exchange/return request is allowed per order.

To initiate a return or exchange, please follow these steps:

1 Document the issue — Take clear photos showing the damage, error, or missing items
2 Contact support — Reach out within 7 days via WhatsApp: (852) 6745 6095 or email: support@sarisaringtinda.com
3 Keep packaging — Retain the original packaging and ensure the item is unused
4 Await response — We'll review and respond within 2–3 working days
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Retain your receipt or delivery note — you'll need it for the return/exchange process.

The company reserves the right to revise the above terms and conditions at any time without prior notice. In case of any dispute, the company's decision shall be final.

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These terms are subject to change. Please review this page periodically for any updates.
Get in Touch

Returns Contact

Need help with a return or exchange? Reach out to our support team.

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Email
support@sarisaringtinda.com
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WhatsApp
(852) 6745 6095
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Service Hours
Mon – Fri 09:00 – 18:00
Saturday 10:00 – 18:00
Sunday Closed
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Important: The company reserves the right to revise the above terms and conditions at any time without prior notice. In case of any dispute, the company's decision shall be final.

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